On top of the quality of the equipment that we offer you, we make the difference by proposing a "Working order Guarantee" covering the two essential after-sale aspects.

• The delay of our interventions: "DOWN TIME"
• The quality of our service and reliability of the product: "CALL RATIO"
   

Only a guarantee that covers both parameters at the same time makes sense, any other option would be incomplete and would not guarantee your "satisfaction" or your "liberty".
 

G.C.S. Contractual Obligation :
 

When subscribing to a Omnium Contract, G.C.S. commits to respecting two parameters:
 

" DOWN TIME" :

Time elapsed between the moment when G.C.S. receives your technical call and the moment when our technician leaves your offices, the repairment done.
 

On average a problem call in the morning has been resolved in the afternoon, so within +/- 4 working hours.
 

Apart from exceptions, the contract says 8 working hours.
 

" CALL RATIO " :

Technical intervention frequency, in months.
 

In a use according to the prescriptions by Ricoh, there would never be more than one break-down every month.
 

In case of a non-respect of our commitments, we give you the possibility to demand the replacement of the failed equipment by an equivalent one. On top of that, the copies made with this equipment will be offered to you.
 

"At G.C.S the service goes further."